Who operates this website
This website is operated by MONOLITH GROUP LLC in New York. Privacy questions may be sent to requests@monolithc.com or discussed by phone at +1 (917) 969-0708.
Project inquiries and uploads
When you submit an inquiry, MONOLITH may collect your name, company, email address, phone number, project address, borough, project type and size, requested schedule, ACP7 or variance information, contractor information, notes, and any project document you choose to upload. This information is used to review the request, respond, coordinate an appropriate next step, and maintain a business record.
Uploads are limited to project documents relevant to the request. Do not include worker names, personal license numbers, medical information, government identification numbers, client-confidential material unrelated to the review, or other sensitive personal information.
MONO Field Lab reviews
When you review the MONO prototype, the website collects your selected professional role, written workflow feedback, test interest, and your explicit consent to use those answers for product research. Your name and work email are optional unless you separately request follow-up. Reviews are stored for product research and are not public; they may inform workflow decisions and future prototype testing. Participation is separate from MONA membership. Break Room discussions are not used for research automatically.
Do not include client names, project addresses, worker names, license numbers, laboratory results, confidential records, or other sensitive project information in a Field Lab review.
MONA Monitor Community membership and posts
On the website, joining uses the website’s ChatGPT sign-in. The separate MONA phone app uses a one-time code sent to the email address you enter; you do not need a ChatGPT account. The code expires after 10 minutes. To manage membership, MONA stores your email address, display name, preferred language, membership status, join date, and a hashed app-session token with its expiry and revocation status. The app keeps its session token in the phone’s secure storage. Login requests also store a short-lived code hash and a hashed network address to limit repeated code requests. Optional invitations store a cryptographic token hash, any email address the inviter supplied, expiration, and acceptance status; the invitation link is shown to the MONA admin and is not sent automatically.
Break Room posts, replies, and photos are stored privately and visible only to active community members. They are not public, indexed by search engines, or automatically used for MONO research. Text is checked for direct threats, explicit abuse, email addresses, and phone numbers before it can be posted; this automatic filter can miss harmful material. Photos are converted to JPEG to remove image metadata before upload; you must still remove identifying content such as faces, logos, signs, or client information. The phone app may use your selected photo after you choose it and re-encodes it as JPEG before upload. Members may delete their posts and attached photos. The app also lets members report posts and block other members; reports are available to MONA admins for review. Do not post confidential project details. The optional speech dictation button uses your browser or device speech recognition and may be processed by its provider; review the transcript before posting. Automatic translation is not enabled yet. If enabled later, post text will be sent to an AI provider to generate English, Spanish, and Russian versions, which will be stored beside the original and shown only to members. Machine translation can be wrong; the original remains available and should be used for technical or safety decisions. You can delete your app account in Settings, or request deletion without the app at the MONA account deletion page. This removes your sign-in details, Break Room posts and photos, device registrations, and notification settings; other members’ replies to your thread may remain without your post. Public community announcements remain as MONA archive content. You may also request membership or post deletion by writing to requests@monolithc.com. Community membership does not subscribe you to marketing email.
Reply emails are a separate optional setting in the Break Room and are off by default. If you turn them on, you receive an email when someone replies to a conversation you joined; the private conversation text is not included. You can turn this setting off at any time.
The app can request your permission for optional push notifications. If you opt in, MONA stores the device’s push token, platform, and your separate preferences for new announcements and replies. The alert does not include the private post text. Push delivery uses Apple, Google, and Expo notification services. You can disable either type of notification in Settings or remove the device when you sign out.
Community announcements and optional email
MONA community announcements are public and may be read without joining the Break Room. Email updates are optional and require you to enter an address, choose to subscribe, and confirm through a link sent to that address. The site stores the email, selected language, subscription status, consent and confirmation timestamps, and a token hash used to confirm or cancel the subscription. Confirmed subscribers receive one email when a new announcement is published. Each message includes an unsubscribe link; membership in the Break Room does not enroll you. Unconfirmed addresses do not receive announcement emails.
The installable MONA Community web app opens this website from your device’s Home Screen. Its service worker does not cache community pages, posts, or account information.
Ask MONO, microphone, and AI processing
Microphone access is requested only after you press “Start live voice” and your browser displays its permission prompt. While the live session is active, microphone audio is streamed securely to an AI service provider and an AI-generated voice is returned in real time. The session stops when you end it, close Ask MONO, change language, refresh, or leave the page. A typed question is always available.
The selected language, Ask MONO's instructions, and the temporary conversation context are used to generate relevant answers. MONOLITH does not save raw microphone audio, questions, transcripts, AI answers, or generated voice files in its inquiry database or other persistent website storage. The current conversation exists only for the active session or open browser page.
Service providers and disclosure
Website hosting, AI, document-storage, and email-delivery providers may process information needed to operate the features you choose. Browser or device providers may process voice input. AI providers may apply their own security, abuse-prevention, and retention practices. Do not use Ask MONO to provide worker names, license numbers, medical information, government identification numbers, or confidential project records. MONOLITH does not sell personal information.
Website analytics
MONOLITH uses Google Analytics to understand visits and improve the website. It may collect usage and technical information such as pages viewed, approximate location, device and browser information, referral source, scrolling, outbound-link activity, completed inquiry submissions, clicks to call, and whether Ask MONO was opened or used by text or voice. Questions, transcripts, AI answers, raw audio, form contents, and uploaded documents are not intentionally sent to Google Analytics.
Retention and security
Inquiry information and MONO Field Lab reviews are retained only as long as reasonably necessary to respond, conduct product research, maintain business records, and meet legal or operational needs, after which they may be deleted or de-identified. Reasonable safeguards are used, but no online transmission or storage system can be guaranteed completely secure.
Your choices
You may use the site without activating the microphone, press “End voice conversation” at any time, close or refresh the page to clear the current Ask MONO conversation, or contact MONOLITH directly instead. Providing contact information in a MONO Field Lab review is optional unless you request follow-up. You may also request access, correction, or deletion of information submitted through Project Intake or Field Lab, subject to legitimate recordkeeping obligations.